Assistance IT - Your Local IT Company

0845 017 9710

Privacy Policy

Your privacy is important to Assistance IT. Any information you provide is used to diagnose your issue and enable us or one of our engineers to contact you.

You can read our Privacy Policy in full below.

Assistance IT Privacy Policy
This privacy policy outlines how Assistance IT Ltd. (“Assistance IT”, “we”, “us”, or “our”) uses and protects any information that you give through the use of (http://www.AssistanceIT.co.uk, “website”, “site”). Any information you provide by which you can be identified will only be used in accordance with this privacy statement. This policy may change from time to time in order to support our business but we will always inform you of these changes when they occur.
This privacy policy sets out:

Information we collect and how we use it
Information disclosure
Controlling you personal data
Security
Notification of changes to privacy policy
Contact details

Information we Collect and How we Use It
The Assistance IT website acts as a venue that allows buyers of IT services (Buyers) to find local engineers with the required skillet and availability.
In order to make use of the services offered on our site, certain personal information will be required. We only collect personal information about you which we consider necessary to allow for the current and future transactions of IT services to take place. Where possible, we indicate which fields are required and which fields are optional.
Required personal information consists primarily of your name, email address, and postcode. Your name, email address and postcode are used for identification, communication and engineer matching.

Cookies
A cookie is a small file that is sent to your web browser from a web server and stored on your computer. Assistance IT uses cookies to help speed up the login process so that you do not need to retype information every time you visit our site. You are always free to decline our cookies if your browser permits however you may be required to re-enter your login details more frequently in order to use our Site. More detailed information on cookies may be found in the Help section of your web browser.

Information Disclosure
We know that providing personal information is an act of trust which we take seriously and as such are fully committed to ensuring that your privacy is protected.

Where necessary we may use third parties to facilitate or outsource certain aspects of our service e.g. credit card payments, postcode lookups for address verification. In cases where these third party services are used we do not disclose your personal information without your consent. In the case where a third party service is used we will make this identifiable prior to your use of their service. You will be subject to the privacy policy of the third party and although we will have vetted their privacy practices we do not control them and you should evaluate their practices before deciding to use their services.
You have the right to request a copy of the personal information which we hold about you under the Data Protection Act 1998 which is subject to a £10 fee. Please write to: The Data Protection Officer, Assistance IT Ltd., 1 Hammersmith Grove, London W6 0NB.

Controlling Your Personal Data
Your personal details will be submitted and stored as an email to a service delivery specialist. The information you provide will be used for contact and identification purposes for Assistance IT or one of our engineers.

Security
We are committed to ensuring that your information is secure. We treat the information you provide as an asset that must be protected. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Notification of Changes to Privacy Policy
We reserve the right to amend this Privacy Policy as required in order that it accurately reflects our own data collection and disclosure practices and the regulatory environment in which we operate in. You will be notified as and when these changes take place.

Contact Details
If you have questions or concerns regarding this Privacy Policy, please contact Assistance IT:

The Data Protection Officer
Assistance IT
C/o OrderWork Ltd.
1 Hammersmith Grove
London
W6 0NB.

Email: info@assistanceit.co.uk
assistanceit.co.uk is owned and operated by OrderWork Ltd. Registered No: 5662167; Registered Office: 2nd Floor, 145-157 St. John Street, London, EC1V 4PY, UK.